Refund Policy

Return Policy

At Carlo Boy we believe in creating a great online, hassle-free shopping experience for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit.

Step 1:
Simply contact the Carlo Boy Customer Care Team by writing an email to hello@carloboy.com within 7 days of delivery to request an exchange.

 

 Step 2:
Once your request is approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange or we will process your Carlo Boy store credit for online shopping.

 

 Step 3:
In case you've requested item(s) in exchange, our delivery agent will pick up exchange item(s) from your doorstep and deliver the fresh order.

 

Exchange Terms and Conditions 
All items should be new, unused, and with all Carlo Boy brand tags on the garment still attached. Items that are damaged, soiled or altered may not be accepted.
Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price, if any, or for store credit.
The purchased item(s) are your responsibility until they reach us. We request you to ensure that they're packed up properly for exchange to avoid damage and tampering on their way to us.
All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us and implement our exchange and credit policy.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

We do not provide cash backs or refunds.
If you have any other questions with regards to our exchange policy, please contact us on hello@carloboy.com  or on +94 114 310 310.